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Manager of Excellence

Vicki L. SmithCongratulations to Vicki L. Smith, CMCA, AMS, of Real Property Management, Inc. in Ohio, an Associa Company. Vicki has received the Managers of Excellence award, which was established to recognize community association managers who are industry leaders.

Vicki has been in the industry for more than 25 years and is a Community Association Manager, overseeing 14 properties in central Ohio. In addition to her Managers of Excellence award from Reserve Advisors, she recently was recognized by her employer with the company's Customer Service of the Year award.

To be a leading community association manager, Vicki:

Is Responsive – She believes it's important to understand clients' priorities and make them your own. Vicki listens closely to her boards and works with them to prioritize and address issues they identify as significant. She ensures she is readily accessible to her boards by answering her cell phone at any time and responding quickly to voicemails and e-mails.

Pursues Ongoing Education – Vicki is an advocate for ongoing professional education. She regularly takes classes offered by her company and the local CAI chapter. Vicki also encourages her board members to join CAI and attend its meetings.

Educates Her Clients – As an experienced community association manager, Vicki understands the importance of investing extra time to educate her boards so they understand and fulfill their fiduciary responsibilities. She makes it a priority to deliver as much information and educational materials to her boards as possible. She regularly provides articles and handouts on critical association topics and as laws change. She also encourages her board members to attend Real Property Management's free board training sessions.

It's these qualities that have earned Vicki the Managers of Excellence award.


Managers of Excellence