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Managers of Excellence

Sher TrombleySher Trombley, CMCA, AMS, of FirstService Residential has been recognized with the Managers of Excellence award.

Sher has been an association manager for the past 8 years and oversees a diverse portfolio in the Twin Cities. She enjoys the unexpected challenges of her position and likes to dig into and thoroughly research issues to find solutions.

Sher's tips for effective community management include:

Earn Your CMCA — The CMCA coursework ensures managers have a fundamental knowledge and understanding of the industry so they can lead any type of community association.

Empower the Board — When new members join the board, Trombley prepares a Board Reference Book that includes important documents such as the bylaws, past minutes, project bids, construction documents and reserve study spreadsheets. She also meets with each member so they understand the responsibilities of their position and to answer any questions they may have.

Manage the Moment — Trombley believes that each board member's perspective and opinion is valuable but can be different. To manage moments that might get tense, she brings the discussion back to the basics and focuses the meeting on the task at hand.

Create Win-Win Situations — Board members often must answer homeowner questions about a wide variety of issues. When issuing her monthly report, Trombley identifies and explains information that might generate questions or raise concerns so board members can knowledgeably respond to homeowner inquiries.


Managers of Excellence